All transactions are processed in Malaysian Ringgit (MYR). If you pay using a different currency, your bank or payment provider may apply exchange rates or additional fees. These charges are set by your financial institution and are beyond our control.

For detail information, kindly refer to our Payment Policy

Currently, we ship exclusively within Malaysia. We aim to expand internationally in the future and will provide updates if new shipping destinations become available.

For detail information, kindly refer to our Shipping Policy

Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders received after 7:00 PM (GMT+8) or on weekends/holidays will be processed the next business day.

For detail information, kindly refer to our Shipping Policy

Yes. After your order is dispatched, we will provide a tracking number via email so you can monitor the shipment status until it reaches your address.

Refunds are issued using the original payment method used during checkout. If your payment was made in another currency, your bank may apply exchange rates or transaction fees.

For detail information, kindly refer to our Return & Refund Policy

You can reach our customer support team via info@soraveux.com or submit a request through the Contact Page. We aim to respond within one business day.

For detail information, kindly refer to our Contact Us